| Sl No | Program | Objectives | Outcomes |
| 1 | BEST PROCUREMENT PRACTICES | Support Operational Requirements | Helps companies achieve savings and productivity gains |
| Manage Procurement Processes in a legal & ethical manner | Contributes to the bottom line | ||
| Develop Strong Relationship with Stakeholders | Assists users in making the specifications better | ||
| Learn to develop integrated purchasing strategy | Assists in playing an active role in implementation of business process and strategies | ||
| 2 | BEST PRACTICES IN SUPPLY CHAIN | Add value to customers and stakeholders | Financial Benefits & Profit Margin |
| Improve Customer Services | Balancing Varied Stakeholders Value | ||
| Effectively Use System wide Resources | Identify & Sustain Environmental impacts | ||
| Leverage Partner Strengths | Effectively use system wide resources | ||
| Improve Customer Service | |||
| 3 | STRATEGIC VENDOR MANAGEMENT | Understanding Vendor operations & sustain Long term alliances | Gain control over vendors supporting the business |
| Developing effective communications | Optimize spending by understanding spend analysis | ||
| Set up & Implement structured process to analyse and manage key suppliers | Drive value thru effective vendor classifications | ||
| Mitigate Risks with vendors of critical business applications | |||
| 4 | WINNING NEGOTIATIONS | Methods of preparing for negotiations | Understand negotiation objectives including different options |
| Negotiation best practices | Develop negotiation scenarios | ||
| Building Alternative solutions | Deliver the highest results possible while maintaining long term relationships | ||
| Understanding Negotiation strategies | |||
| Role of intercultural analysis | Being a Global Negotiator | ||
| 5 | Essential SELLING SKILLS &Customer Engagement | Define the sales process from finding new clients to servicing existing one’s | Create a positive impression through effective grooming while dealing with internal and external customers. |
| Identify methods for prospecting and effective territory coverage | Develop an assertive style of communication to handle queries efficiently and create “win-win” solution. | ||
| Review and analyse the prospect pipeline | Understand the psychological elements involved to boost add on sales increasing both top and bottom line. | ||
| Handling Sales Objections | Achieve immediate increase in sales conversions and bottom line. Achieve and exceed the given sales targets. | ||
| Identify Sales Objectives Understanding the Types of Selling | Build rapport and connect with people. Begin the relationship with a warm welcome experience. Communicate more effectively and assertively. | ||
| How To Close a Sale | Understand customer’s needs effectively -Deliver better, faster service and increase customer satisfaction | ||
| Maximising Customer Relationships | An emotionally engaged, intelligent and spirited staff. | ||
| Build a Winning Sales Plan | |||
| Overcome reasons of Sales Failures | |||
| Handling Objections | |||
| Drive Customer Loyalty | |||
| Improve Margins | |||
| Explore your dreams and get rewarded | |||
| 6 | TIME & STRESS MANAGEMENT | Develop skills to plan and set goals which are clear and meet the objective | Realize the importance of time management to lead a productive and non-stressful life |
| Understand how to prioritize and manage work activities for effective implementation of tasks | Learn to control your work environment and communicate well to meet quality standards and deadlines | ||
| 7 | EXCELLENCE IN CUSTOMER SERVICE | Identify features of Excellent Customer service | Understand techniques for dealing with difficult customers |
| Recognize actions and behaviors that irritate customers | Recognize that service delivery is an individual response value. | ||
| Body Language & its importance | Understand how your own behavior impacts the behavior of others. | ||
| Understand how to Communicate clearly& respectfully with customers& coworkers | Develop more confidence and skill as a problem-solver. | ||
| Explain Different Customer Behaviors Styles & know how to address them | Learn some ways to make customer service a team approach. | ||
| Communicate more assertively and effectively. | |||
| 8 | BUSINESS WRITING SKILLS | Learn the ABC’s of business writing for achieving better results. | Improved performance in preparing and structuring a variety of written documents |
| Practice key techniques for writing effective emails, letter and memos | Ability to persuade – Respond to different types of email, depending on the objectiv | ||
| Demonstrate professionalism by writing in a clear specific and positive manner | Understand the nuances of writing ineffective emails and their consequences on the reader | ||
| Developing a professional, reader-friendly written style in your business correspondence | Deliver concrete conclusions through organized structure and flow | ||
| 9 | INTERPERSONAL & DECISION MAKING SKILLS | Identify and Discuss the Importance and Key Characteristics of Effective Interpersonal skills at the work place | Recognize the Expectations Your Manager, Peers, Employees, and Others in the company |
| Assess Potential and Real Barriers to Your Successful Use of Interpersonal skills | Identify How Perceptions Shape and Influence Your Interaction with Others & their response to you | ||
| Apply Perception-Checking Skills to Reduce Misunderstandings and Faulty assumptions | Recognize and Appropriately Respond to Expressions of Emotion at Work | ||
| Recognize the Differences Among Assertive, Non-Assertive, and Aggressive Behaviors | Analyze Cross-Cultural Interactions to Maximize Shared Understandings | ||
| Recognize Common Verbal Barriers to the Creation of Shared Meaning | |||
| Recognize Interpersonal Behaviors That Contribute to the Productive or destructive nature of conflicts | |||
| 10 | COMMUNICATION & INTERPERSONAL SKILLS | To set clear guidelines for effective communication | To understand different behavioural styles and learn to modify your behaviour to achieve best results |
| To consider the role of effective interpersonal skills in the multi-cultural workplace of the Gulf | To understand how to give and receive constructive feedback as a way to build better relationships | ||
| Identify and Analyze Communication Styles and Practice Appropriate | To demonstrate assertive behaviour | ||
| Motivate and Influence Others to Work Cooperatively Toward Achieving Organizational & Team Goals | |||
| 11 | Planning Organizing & Prioritizing | ||
| 12 | Ethics in Procurement | ||
| 13 | Conflict Management & Influencing Skills | ||
| 14 | PRESENTATION SKILLS | Build structured yet engaging presentations that conveys ideas and connect with a range of audiences | Apply the principles of persuasion and connection to develop and deliver influential presentation in variety of contexts |
| Prepare convincing solutions while anticipating resistance and responding to questions § Used posture and movement to give additional impact to verbal messages | Build rapport and credibility to persuade your audience and gain commitment while challenging perceptions ,driving actions or inspiring change | ||
| Use posture and movement to give additional impact to verbal messages to entice the audience and gain acceptance | Improve public speaking skills and knowledge of effective presentation techniques to present professionally and confidently as well as gain full engagement of the audience | ||
| Review how to prepare presentations and visual aids to be interesting | Understand that presentations are not everything written | ||
| Identify the best ways to interact with the audience | Getting to a YES | ||
| 15 | Mindfulness & Stress Management (1 day) | Learn how to be Mindful | |
| Manage work stress successfully | Work-life balance | ||
| Develop Ability to prioritize | Improved productivity | ||
| Improve focus | More creativity | ||
| 16 | Lean Thinking/Lean HR/Lean Management (1 day) | Understand the Lean systems | Create Value not waste |
| Develop lean thinking | More productivity with less resources | ||
| Sustain lean & agile work culture | Long term strategic edge | ||
| 17 | Interviewing Skills (1 day) | Understand various types of interviews | Effective Talent acquisition |
| Developing effective interviewing skills | Increased Productivity | ||
| 18 | Managerial Development Program (2 day) | Ensuring personal growth | Improved decision making |
| Increasing the capabilities of managers | Improved team work | ||
| Develop a winning team | Improved productivity | ||
| 19 | Supervisor Development Program (1-2 days) | Develop skills for setting goals, coaching and motivating, and developing employees | Effective team management |
| Develop skills for effective performance management | Increased Productivity | ||
| Develop an action plan for personal and career development | Team development | ||
| 20 | Emotional Intelligence (1 day) | Develop self awareness | Effective team management |
| Self Management | |||
| Develop Emotional quotient | Interpersonal effectiveness | ||
| 21 | Creative Thinking (1 day) | Understand creative thinking techniques | Creative Problem-Solving |
| Develop a systematic approach to idea generation | |||
| Tackling global challenges & everyday problem | Innovation | ||
| 22 | Change Management (1 day) | Prepare for handling & managing change in the organization | Change-Savvy Managers |
| Learn various techniques for managing change | Foster and develop change-ready employees | ||
| Best Practices in Change Management | Build capacity for continuous change | ||
| 23 | Balance score card (1 day) | Understanding Balance score card | Better Strategic Planning |
| Learn formulation & implementation of BSC | Improved Strategy Communication & performance | ||
| 24 | Employee Engagement (1 day) | Learn Employee Engagement philosophy | Increased employee satisfaction |
| Best Practices in Emplyee Engagement | Increased Productivity | ||
| How to manage & sustain EE Efforts | Innovation & Profitability | ||
| 25 | Setting Goals and Objectives | Understanding the importance of setting goals and objectives | More productive life |
| Developing SMARTER Goals | Systematic Approach to achieve goals | ||
| Creating a system of success for yourself | Unleashing and achieving your full potential | ||
| 27 | 7 Habits of Highly Effective people | Assume full accountability for results | Increased effeciency and effectiveness to achieve long term and short term goals trhough 7 habits of highly effective people |
| Prioritize and achieve most important goals | Unleashing and achieving your full potential | ||
| Collaborate more effectively by building mutual trust | Success in every aspect of life | ||
| Integrate continous improvement and learning | |||
| 29 | Warehouse and inventory control | Understand the warehouse operations | Improved efficiencies in warehousing |
| Understand the principles of inventory management | Better management of inventory | ||
| Appreciate the strategic importance of warehousing and inventory management | Formulate and implement improved strategies in the domain of inventory and warehousing | ||
| 30 | Inco terms & LC | Understand the connotation of each INCOTERM | Better understanding of the task, cost and risk implications of Incoterms |
| Understand the correct application of each INCOTERM | Reduced risk in international trade | ||
| Learn the LC opening and operating cycles | Enable professionals to improve LC operations and minimize discrepencies | ||
| Understand documentation related to LC | |||
| 31 | 5 S | Appreciate the power of Visual Management | Develop strategic orientation to workplace management |
| Understand each of the 5S phases | Improved productivity | ||
| Planning for 5S deployment | Improved safety and morale | ||
| 32 | Six Sigma Yellowbelt | To create awareness on Six Sigma | Better understanding of critical business issues |
| To familiarise the participants on various facets of Six Sigma |
Imoproved data orientation and data anaylsis skills | ||
| To equip the participants with the Six Sigma methodology framework |
Enhanced problem solving skills | ||
| 33 | Kaizen | Understand the principle of continual improvement | Improved process efficiencies |
| Understand the tools and techniques of Kaizen | Improved employee morale | ||
| Deployment of Kaizen | Improved teamwork | ||
| 34 | Lean | Understand the principles of Lean | Reduced wastes |
| Understand process wastes | Reduced cost | ||
| Use Value Stream Mapping to improve processes | Faster process turnaround | ||
| 35 | Statistical forecasting using MS Excel | Understand the role of forecasting in business decisions | Better forecasts |
| Learn forecasting technqiues like Simple and Moving averages, Exponential Smoothing, ARMA/ARIMA | Reduce wastes due to poor forecasting | ||
| Understanding and improving the accuracy of forecasting models | Better decision making | ||
| 35 | Problem Solving and Decision making | Recognise personal barriers to problem solving and ways to overcome these barriers | |
| Understand the problem solving process and models | |||
| Understand team synergistic problem solving and decision making | Increased problem solving and decision making skills to optimum effect | ||
| Be aware of the individual and team behaviours when teams are problem solving as a group | Timely and well considered decisions | ||
| Understand the role of creativity when faced with challenges that require new thinking | Leading you and your team to well deserved success | ||
| Most effective approach to decision making | |||
| 36 | International Maritime Dangerous Goods (IMDG) Awareness | Classify the 9 hazard classes of DG | Gaining knowledge of Dangerous goods for Cargo operations |
| Indentify the proper Shipping names of dangerous goods | |||
| properly mark,label or placard dangerous goods according to thr IMDG code | Learning packaging and storage requirements of Dangerous Goods | ||
| Load/unload cargo transport units(CTU) | Systematic handling of Dangerous goods as per IMDG code | ||
| Prepare and complete a Dangerous Goods form accurately | |||
| Offer Dangerous Goods for sea transport | |||
| Accept , handle and carry Dangerous goods by sea transport | |||
| Prepare Dangerous goods for loading and stowage plans | |||
| Load/unload Dangerous Goods into/from ship | |||
| 37 | Dangerous Goods (DG) Awareness | Understanding the origins of current regulations | Gain relevant knowledge and understanding of Dangerous goods . |
| Apply regulations to identify classes , marking and labeling applicable to dangerous goods shipment | The potential hazards and the procedures applicable to the transport by Air | ||
| Apply dangerous goods emergency response procedures | |||
| Understanding UAE regulations with regards to Dangerous goods | |||
| Responsibilty of Shippers and operators | |||
| Marking and Labeling of Dangerous Goods | |||
| Loading , storage and inspection | |||
| 38 | Neuro linguistic programming | produce a persuasive purpose for self | Improving what you already do now. |
| Master your subconscious mind so that you can learn more quickly than traditional teaching methods could ever allow | Improved leadership, | ||
| Overcome the hurdles which prevent you from taking your business or career to the next level | Motivate yourself and others | ||
| to enhance morale and influence other people also by controlling pressure, way of thinking and the manner of behaving | Think better, think more clearly and make better decisions | ||
| Master your own emotions so that you handle all eventualities easily | Enhance personal and personal relationships | ||
| 39 | Finance for Non Finance Manager | Linking organisational financial profitability to individual actions | Positive impact on the financial education of the participants helping them to be armed with new skills and knowledge to deliver desired output, |
| Developing skills on financial planning and budgeting | helping the organization to achieve its goals and objectives efficiently and effectively through optimum utilization of resources in a much organized way. | ||
| Enabling participants to take better decisions based on cost benefit analysis | |||
| Understanding financial concepts and using that to create a personal financial plan | |||
| Interpreting financial reports and forecasting financial decisions |
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